How do I get to Aquatica Music Festival?

Please check the bottom of our homepage. If you have more questions about how to reach Aquatica by car, bike or public transport, please contact us at info@aquaticamusicfestival.com or filling the contact form at the bottom of this page.

Check-in hours to the festival site

CHECK-IN

The check-in to enter the festival site is open till 22:00h. When arriving later, access will be denied.

RE-ENTRY

No re-entry possible. When leaving the site, a new entry ticket is needed for new access to the festival site.

Youth protection / Age restriction

The minimum age limit to enter the festival area is 16 years.

This is a strict policy and anybody born after 23th July 2001, even if accompanied by an adult, will not be permitted entrance.

ATTENTION: The minimum age for access to the V.I.P. Lodge is 18 years!

The security will monitor and control everyone in the area and your identification will be checked at the Aquatica Music Festival counter.

The mínimum age for buying alcoholic drinks is 18 years. People under 18 can only be given a soft-drink ticket in the entrance of the event.

ID

Your identification will be checked at the Aquatica Music Festival counter.
Accepted: official identity document (e.g. ID card, Passport, driver’s license)
Not accepted: student cards, ID copies.

Receiving & Bag Inspection

There will be controls on forbidden objects, passports and your wristband at all entries at the festival area.
Please understand that the security staff will check your luggage. Do not loose your wristband, no replacement will happen. All forbidden objects are listed at forbidden objects at the festival rea.

FORBIDDEN OBJECTS

  • Camelbag
  • Fireworks
  • Glass
  • Own food and drinks
  • Laserpointer
  • Soundsystem
  • Sling
  • Bulky goods
  • Power aggregations
  • Animals (except guide dogs)
  • Dry ice
  • Weapons and all objects that could be used as weapons
  • Objects with discriminating or provocative text or expressions
  • Any items affecting the safety and health of your fellow humans
  • Any objects that can be considered dangerous by the organizer

If you are unsure whether your subject is allowed or not please contact us at info@aquaticamusicfestival.com or filling the contact form at the bottom of this page.

Drugs

Aquatica Music Festival conducts an absolute zero tolerance policy with regard to drugs! It is prohibited to use, deal or be in possession of drugs on the festival grounds.

Can I bring my medication?

Aquatica Music Festival conducts an absolute zero tolerance policy with regard to drugs! It is prohibited to use, deal or be in possession of drugs on the festival grounds.

If you need to take prescribed medication due to health problems, you need to be in possession of a valid medical certificate.  We can only allow these specific medications if you can present a valid medical certificate at the entrance.

People with Disabilities

People with physical disabilities are more than welcome to join Aquatica Music Festival.

More information under +34 971 891 023 or please contact us at info@aquaticamusicfestival.com or filling the contact form at the bottom of this page.

Until what time will the waterslides and pools be open?

Waterslides and pools will be open until 20:00. No one will be able to use them after their closing, so there won’t be any life guards.

Cashless tickets purchase

Cash won’t be accepted at any sale point of the festival ground. You will need to Exchange your money for cashless tickets first in any of our ticket points.

Are lockers available ?

Yes, you can store your belongings & clothing, without having to worry about loss or theft. We ask for a small contribution for hiring a locker during the day.

The lockers can be found at the entrance of the festival. During the opening hours, lockers are continuously under surveillance. The lockers are always accessible for the people who rent them.

Food & Drinks

Are you hungry? No problem, check our food truck area! There are loads of different delicious meals and cool drinks at the entrance of the festival. Payment only with cashless tickets. It is not allowed to bring your own food and drinks to the festival area.

Merchandise

Merchandise is available at the declared stand at the entrance of the festival ground. Payment with cashless tickets only.

Tap Water

There is tap water available at the sanitary facilities.

Articles of Value

The police and security staff keep a watchful eye on any criminal activity on the festival grounds. Unfortunately it’s not avoidable that here and there things get stolen. Therefore we advise you to leave your valuables either in the car, locker or wear them tight to the body.

Lost & Found

All leftover finds will be given to the Alcudia Local Police office on Tuesday the 25th of July 2017.

Tips & Tricks

A festival is the most amazing place in the world – clearly, we agree without doubt, but you should keep a few things in mind to stay safe and get back home well.

If the sun is shining please bring and use sunscreen and a headgear. Forgot Snapback ?! No problem! In our merchandise store we offer various models in Aquatica Music Festival Style. Just as important as sunscreen is the proper hydration during a weekend like this – and by that we mean anti-alcoholic drinks 😉

Shaking at the stage and party hard with the world’s best DJs requires a lot of the human body  – often we need more energy than we realize. Therefore you should not forget to take a break and eat something. At the Aquatica Food Truck Area is offered a range of delicious dishes that provide enough power for the next hours of beats and dancing.

Official ticket channels

Order your tickets only through the official ticket channels. These are:

Which steps do I need to follow to buy my Aquatica Music Festival ticket?

STEP 1
Enter http://www.aquaticamusicfestival.com/tickets/ Or click on “TICKETS” on the upper menu of the website and select your ticket category.

STEP 2

Please check the different types of tickets available prior to the ticket sale so that you do not select the wrong ticket.

STEP 3
Add it to your cart. You will be able to modify it in the cart section. Don’t forget to update your cart once you’re done (Distribution fees must be aplied).

STEP 4
Fill all the information of the buyer person and for every festival-goer personal ticket.

STEP 5

You must agree to the terms and conditions to proceed with the payment.

STEP 6
Enter your credit card information. The payment method will be chosen automatically (VISA, MasterCard, Maestro)

You must pay your ticket immediately or your order will be cancelled and your tickets will go back on sale.

Once payment has been completed you will receive a confirmation e-mail. You will also receive a link to download the ticket.

STEP 7
Print your tickets. You will need them to access the festival area.

STEP 8
Enjoy Aquatica Music Festival!

Problems buying your ticket? Didn’t receive a confirmation e-mail?

Aquatica Music Festival uses a service that prevents blocking the e-mail to most providers. However there still can be a delivery issue for various reasons. In order to solve this we kindly ask you to double check your SPAM, Unwanted or mail Quarantaine folder.

If this still doesn’t work, please wait a few hours and check again your mailbox.

If after this you have not received your tickets e-mail yet, please contact us at info@aquaticamusicfestival.com or filling the contact form at the bottom of this page. We will send you your tickets as son as we confirm the transaction.

Can I change the name of my ticket?

Name changes are not possible. Small spelling mistakes should not cause any problems at the entrance.

Can I enter if the name registered on my ticket is not my own name?

No, name changes aren’t possible anymore after ticket purchase. If the name on the ticket does not match the name on the ID, the organization reserves the right to deny access.

The organiser and/or the official ticket vendor reserve the right to verify the identity of the festival-goer upon checking the ticket and/or scanning the ticket QR code. If you fail to present a valid proof of identity, security is authorised to deny you entry. The following are considered to be valid identity documents: identity card, passport or a driver’s license. Copies and a mandate of the original ticket owner will not be accepted. The surveillance law applies here.

Can I enter if the name registered on my ticket is not my own name?

No, name changes aren’t possible anymore after ticket purchase. If the name on the ticket does not match the name on the ID, the organization reserves the right to deny access.

The organiser and/or the official ticket vendor reserve the right to verify the identity of the festival-goer upon checking the ticket and/or scanning the ticket QR code. If you fail to present a valid proof of identity, security is authorised to deny you entry. The following are considered to be valid identity documents: identity card, passport or a driver’s license. Copies and a mandate of the original ticket owner will not be accepted. The surveillance law applies here.

Can I cancel my ticket ?

Tickets cannot be cancelled. All purchases are final.

We are sorry to inform you it is not possible to change, cancel or get a refund for the tickets or packages you have bought. You have agreed Terms and Conditions during purchase process.

Can I resell my ticket?

No. We strongly discourage to buy tickets from other people, as we cannot guarantee the validity of the ticket being sold. The name on this ticket cannot be changed! If the name on the ticket/ does not match the name on the ID, the organization reserves the right to deny access (even with a mandate of the original owner).

Other problems with your tickets?

If you have any problems with your ticket purchase, please contact us at info@aquaticamusicfestival.com or filling the contact form at the bottom of this page.

If you notice any fraud or people selling false tickets, please inform us by e-mail.

Liability & House Rules

The artists and the organisers of Aquatica Music Festival cannot be held accountable for damage, loss or theft nor for any other accident. For damage of any kind suffered by visitors the organizer only takes responsibility and accepts liability if the damage was caused intentionally or by gross negligence by the organizers or their representatives or agents. Therefore the organizers will not be liable for personal injuries and property damage.

Jobs @ Aquatica Music Festival

If you want to work at Aquatica Music Festival applicate at info@aquaticamusicfestival.com and choose your preferred job. We are looking forward to your message 😉

Press accreditation

Press accreditations are only possible if you are a photographer or journalist with an existing medium. Not for personal purposes or a hobby.

Contact: info@aquaticamusicfestival.com

Contact Aquatica Music Festival

Make sure to check the FAQ first, before contacting us. This way we can limit the amount of mails in the info mailbox and be able to answer the most important questions in detail. E-mails containing questions of which the answers can be found on the website will therefore not be answered.

No answer found in the FAQ? Please contact us at info@aquaticamusicfestival.com or filling the contact form at the bottom of this page.

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